Website Terms and Conditions

1. About Us

This website is operated by Andy Broadley, a sole trader trading as 1st Response Drainage, based in Brandon, Suffolk, United Kingdom. We provide drainage services throughout Norfolk, Suffolk and Cambridgeshire.

The purpose of this website is to provide information about our business and services, and to allow visitors to contact us with enquiries or requests for assistance.

2. Use of the Website

You may use this website for lawful purposes only. You must not use it in any way that infringes the rights of others, interferes with its operation or prevents other visitors from accessing its content.

You must not knowingly introduce viruses, malicious code or other harmful material, attempt to gain unauthorised access to the website or its supporting systems, or interfere with its security or functionality.

3. Intellectual Property

Unless otherwise stated, the content of this website, including its text, graphics, branding, photographs, illustrations and design, is owned by 1st Response Drainage or used with the permission of the relevant rights holders.

You may view and print website content for your own personal, non-commercial use. You must not reproduce, modify, distribute or commercially exploit any content without obtaining permission from the relevant rights holder, except where permitted by law.

4. Enquiries and Personal Information

When you contact us through our website, we may collect personal information such as your name, email address, telephone number and details of your enquiry. We use this information to respond to your request and, where appropriate, arrange or provide our services.

Personal information is handled in accordance with our Privacy Policy. We use third-party service providers to support website hosting, email delivery and other business functions. Information about our use of cookies, analytics and advertising technologies is provided in our Cookie Policy.

5. Website Information

We make reasonable efforts to ensure that the information published on this website is accurate and up to date. However, service descriptions, prices, availability and other information may change, and we cannot guarantee that all content will always be complete or current.

Information displayed on this website is provided for general guidance and does not constitute a binding quotation or guarantee of service availability. Any specific work, pricing and arrangements will be discussed and agreed with the customer.

6. Drainage Services and Bookings

These Website Terms and Conditions apply to your use of this website. They do not replace the separate Terms and Conditions that apply when you book or receive drainage services from 1st Response Drainage.

Our drainage service Terms and Conditions explain matters such as pricing, payment, access requirements, cancellations, guarantees and responsibilities relating to the work undertaken.

7. Website Availability

We aim to keep this website accessible and functioning correctly, but we cannot guarantee uninterrupted availability. Access may occasionally be restricted or interrupted due to maintenance, technical issues or circumstances beyond our reasonable control.

8. External Links

This website may contain links to third-party websites or services. These links are provided for convenience and information only. We do not control the content, availability or privacy practices of external websites.

The inclusion of a link does not necessarily imply that we endorse the website, its operator or its content.

9. Limitation of Liability

We take reasonable care in providing and maintaining this website. However, to the extent permitted by law, we are not responsible for losses arising solely from temporary website unavailability or reliance on general information published on the website.

Nothing in these terms excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any statutory rights that cannot legally be excluded.

10. Changes to These Terms

We may update these Website Terms and Conditions from time to time to reflect changes to our website, business operations or applicable legal requirements. Any revised terms will be published on this page, together with an updated revision date.

11. Governing Law

These Website Terms and Conditions are governed by the laws of England and Wales, subject to any mandatory legal protections that may apply to visitors or consumers.